Our Guest Policy
Room Rates
Every booking is subject to a 10% tax which includes the Shasta County Transient Occupancy Tax and the California Sales Tax. Taxes are not included in the published room rates. Room rates include the room and a full gourmet breakfast. Posted rates are for one to two guests per room.
Seasonal Rates
We adjust our rates seasonally to reflect the demand for rooms. Peak rates are generally mid-May to mid-October and most holiday or special event weekends. Weekend rates are often higher than weekday rates.
Check-in/Check-out Times
Standard check-in is between 3:00 – 6:00 p.m. We generally cannot accommodate early arrivals. Late arrivals are always welcome, but please make arrangements with us in advance. Check-out time is 11:00 a.m., and late check-out is not available.
Room Deposit
We require pre-payment in the amount of the first nights rate to confirm reservations. Special packages may require pre-payment in full at the time the reservation is made.
Forms of Payment
We accept MasterCard, Visa, and American Express. While cash may be paid for a room at time of check in, we require a credit card to secure the reservation and as security for damages.
Cancellation Policies
Rooms cancelled more than 24 hours prior to 3:00pm on scheduled day of arrival will receive a complete refund of the deposit.
Rooms cancelled less than 24 hours prior to 3:00pm on the day of arrival will be charged the full amount of the deposit.
Checkouts before the originally reserved departure date will be responsible for payment of the entire reservation.
Parking
We provide off-street parking for all guests. We have limited space available for trailers. Please call us to make arrangements if you plan to bring a trailer.
Room Capacity
Each room is allowed two guests at the standard room rate. All children, regardless of age, are considered adults for purposes of occupancy and rates. Because of included hide-a-bed couches, the Gray Squirrel has a maximum occupancy of four, and the Treehouse, Hummingbird, Woodpecker and Blacktail Deer have a maximum occupancy of three. In these rooms with higher occupancy, a $25 per person per night fee applies. Additional guests beyond maximum occupancy for each room are not allowed.
Minimum Stay Requirements
We do not require a minimum stay for weekends or holidays.
Non-smoking
For the health and safety of our family and guests, the Inn is a non-smoking property. Smoking is not permitted anywhere inside The Inn or in any outside areas, including the patios, gardens, etc. Guests who wish to smoke must do so off-property. Smoking inside The Inn will result in an additional cleaning fee of $250.
Incense/Candle Burning
For safety reasons, we do not allow the burning of incense or candles on the property.
Children
Children under the age of 12 years are generally discouraged at The Inn, given our focus on providing a quiet and relaxing atmosphere for all of our guests. Exceptions may be made on a case by case basis for guests who call us in advance.
Pet Guidelines
The Inn at Shasta Lakes welcomes your dog, cat, ferret or parrot to stay in luxury! Pets are only allowed in our pet friendly rooms — which are the Blacktail Deer, the Jack Rabbit, the Pinecone Treehouse and the Acorn Cottage. You may dine with your leashed dog on our outdoor patio. We do not allow pets in The Inn’s living room and dining room. There is a $250 fine for each undeclared pet.
Please inform us that you are bringing your pet along with you before your arrival. We allow only two pets per room. There is a $25 per day per pet non-refundable pet charge. Dogs may not be left unattended in a room at any time. While walking your pet around the grounds, you must have your pet on a leash and under your control at all times. For potty breaks you must clean up after your pet and properly dispose of the bags. We strive to provide our guests with a relaxing and peaceful stay at the Inn, therefore, we reserve the right to enforce a “no tolerance” policy on barking.
Please do not use Inn towels for your pet. We provide pet towels, sheets, and potty bags. Should your dog sleep on the bed with you, please use the extra sheet provided to cover your linens. Please keep in mind that there may be an additional cleaning fee charged after check-out should your room require extra cleaning. Guests assume financial responsibility for any damage caused by their pet during the stay.
Internet
High speed internet is available in all guest rooms.
Telephone
Our guest rooms do not have telephones. Cell service is generally available, but signal strength varies. There is a cell booster in the main building, so almost all cell services can get at least one bar in the living room area.
Outside Visitors
Only overnight guests of the Inn are allowed on the property.
Alcohol Service Requirements
State law requires that any guest served alcohol must be 21 years of age or older. Proper ID is required.
Room Reservation Age Requirement
Anyone reserving a room must be at least 18 years of age or older.
Damage to property
Guests are responsible for all damage to property that is deemed outside of normal wear and use. While it is understood that occasional accidents do happen, it is the responsibility of our guests to use items in a manner that is consistent with proper use and handling of such items.
Lost Items
Sometimes while traveling things get left behind. We’re happy to ship things left behind to you by using the credit card we have on file. We will contact you as soon as we discover an item left behind, and will not mail anything until we’ve contacted you. All unclaimed property will be donated or disposed of after 30 days. Guest’s personal property, including vehicles, are not insured by the property owners against loss or damage due to theft, vandalism, rain, water, criminal or negligent acts of others, or any other cause.
Unusual Requests
We constantly strive to meet our guest’s needs. If there’s something you need or want that we don’t offer, please let us know. We will always attempt to meet any reasonable request.